Returns & Exchanges

Ivy City Co Returns Policy

If you aren't happy with your order, then neither are we! So, let's figure this out, shall we?😊

We offer returns for exchange, store credit or refund to your original payment method on eligible items. Final sale items are not eligible for return.

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  • Returned items must be unused, unworn, with the original Oh Happy Day bag, and all tags still attached to be eligible for a return. *Alterations void our return policy and make the item ineligible for return
  • Returns are processed after your item is delivered back to our warehouse and has passed inspection.
  • Please allow 4-5 business days from when your return is delivered to our warehouse for your return to be processed.
  • Shipping costs, shipping protection, discounts and redeemed rewards are non-refundable.
  • Damaged or defective products must be reported within 10 days of receipt to be eligible for replacement. Please send an email to hello@ivycityco.com with your order number and detailed photos of the defect and we are happy to help.
  • Please do not use your own return label as we will not be able to track and process your return.

 

Free Exchanges and Store Credit

  • You have 45 days from when your order ships to request an Exchange or Store Credit. 
  • There are no fees associated with Exchanges or Store Credit returns.
  • Exchanges are shipped with standard shipping.
  • If you are needing a quick exchange, please contact our customer service team:
    • Email: hello@ivycityco.com 
    • Text: 385-325-8169 
    • Chat: On website
  • Store credit is issued via an Ivy City Co eGift Card that does not expire and can be used towards future purchases
  • PLEASE NOTE - inventory for exchanges is not guaranteed. If the item you are exchanging is no longer available to process your exchange, you will receive a refund to your original payment method. 

 

Refunds

  • You have 21 days from when your order ships to request a refund back to your original payment method.
  • Refund returns have a refund fee of $12 that will be deducted from your refund amount. If you select store credit, this fee is waived. 
  • Shipping costs, shipping protection, discounts and redeemed rewards are non-refundable.
  • Once your refund is issued, your banking institution may require additional time to post the funds back to your account. Please contact your bank for any questions. 

 

In-Store Returns

  • Go to our Riverton, UT store within your return window to request your in-store return. 
  • Please note, not all inventory is available for in person exchanges, however if we have something online that is not available in person, we're happy to help get that shipped or arrange for pick-up.

 

International Returns

  • International returns are eligible for return for refund or store credit 21 days from delivery. 
  • At this time we are not able to offer pre-paid returns or Return Bars drop offs for international orders.
  • Please email us at hello@ivycityco.com to start the return process manually. 
  • Prepaid duties and taxes are non-refundable. These are forwarded to your local customs authority so we are unable to refund these fees. However by contacting your local customs office directly, with copies of your return information, you can claim these fees back.

 

Final Sale Policy

  • Final sale items will be noted in the product name, or will end in $.99
  • Gift Cards and Gift Boxes are final sale and not eligible for return.
  • Final sale items can not be returned for exchange, credit or refund. If you are worried about sizing, we recommend double checking the measurements before purchasing as we will not be able to accommodate exchanges. 
  • Should a final sale item not work out, our items have a great resale value and there are a lot of Buy/Sell/Trade groups or resell sites. 

 

Gift Cards and Gift Boxes

  • Gift Cards and Gift Boxes are not eligible for return.

 

Start a Return

To submit your eligible return, click here.
*Please note, once you have submitted your return request, your request expires after 30 days and is no longer eligible for approval.