Shipping Policy

How much is shipping?
International Customs & Duties

Ivy City Co has no control over international custom & duty fees. Please be aware you may be subject to these fees in your jurisdiction and Ivy City Co. does not cover these costs.

What does shipping protection cover?

At checkout you can select Route Shipping Protection for your order.  This shipping insurance protects your order for any lost, damaged, or stolen packages.  We recommend adding this valuable coverage to your order.  

The shipping protection is an affordable guarantee that if your package doesn’t make it to you or is damaged during transit, you will be compensated.  Ivy City Co. is not responsible for lost, damaged, or stolen packages.  With the shipping protection added to your order we are able to make sure you are compensated.  

For Lost Packages:

Tracking says delivered but is missing:

-Please check your front and back porch, side door, garage area, bushes and mailbox to make sure it’s not hiding. Ask your neighbors if they might have received it for you.

-Please wait at least 5 business days but no longer than 15 days from when your tracking says delivered before taking action.

-Stuck in transit packages please file a claim no earlier than 7 days and no later than 30 days from the last update on tracking.

Damaged Packages:

File claims for damaged items with a photo of the package and items (required) and no later than 15 days from when it was marked delivered.

Stolen Packages:

For packages worth $100 and more a police report must be filed, or video evidence must be provided. We ask that you include case number from the department in your email request.