Shipping Policy

Order Processing Time

Please note, your order will need 2-5 business days before it is ready for shipment. Once your order has processed, it will ship according to your selected shipping method.

How much is shipping?

Shipping is now a calculated cost based off of the weight of your order. We are excited to offer three UPS shipping speeds dependent on your needs. You will see those different price options at check out. We also offer a local pick up option that is free for our Utah locals.

International Customs & Duties

International duties and taxes are now going to be collected at check out. You will no longer be charged once your package arrives to your doorstep. We sure hope this helps!

What does shipping protection cover?

At checkout you can select Shipping Protection for your order.  This shipping insurance protects your order for any lost, damaged, or stolen packages.  We recommend adding this valuable coverage to your order.  

The shipping protection is an affordable guarantee that if your package doesn’t make it to you or is damaged during transit, you will be compensated.  Ivy City Co. is not responsible for lost, damaged, or stolen packages.  With the shipping protection added to your order we are able to make sure you are compensated.  

For Lost Packages:

Tracking says delivered but is missing:

-Please check your front and back porch, side door, garage area, bushes and mailbox to make sure it’s not hiding. Ask your neighbors if they might have received it for you.

-Please wait at least 3 business days but no longer than 12 days from when your tracking says delivered before taking action.

for Damaged or Stolen packages please reach out to our customer service team at hello@ivycityco.com. We would love to help in locating and finding a solution for your package.

Shipping Times

Please keep in mind the different shipping methods when placing your order.

-All UPS air shipment options only move Monday - Friday. There is not deliveries or movement on the weekends.

-UPS ground shipments move Monday-Saturday.