Frequently Asked Questions

 

 

Free Shipping

Free standard shipping for U.S. orders over $300, for a limited time. Subtotal cart value of $300 or more, after discounts are applied and before calculating shipping and taxes. Not applicable to expedited or international orders.

Can I shop in person and where is your warehouse located?

Yes! Our showroom is open from 10-7pm Monday-Friday and Saturdays 10am-2pm (excluding holidays) to try on, exchange, return, and shop!

We are located at: 

Ivy City Co.

9180 S 500 W

Suite B

Sandy, UT 84070

When can I pick up my order?

Once you receive your “Ready for Pick-Up” email, you are welcome to come and pick up your order. Please click here for showroom hours and location.

Order Processing and Shipping Questions

Please see our Shipping Policy page here for more details.

Can I cancel or make changes to my order?

We have a short window to make a change to an order, or cancellation. If you need to cancel or make a change, please email us at hello@ivycityco.com or reach out via live chat on our site. Please note, we can not guarantee the change/cancellation, however we will do our best to accommodate you!

What is your return policy?

Please click here for our full return policy details.

Sizing

Check out our Size Guide here

What if my order is lost?

We recommend purchasing Shipping Protection at checkout, as this protects your order from when it leaves our warehouse. We can not replace or refund lost orders that do not have Shipping Protection. 

Please note, Shipping Protection does not cover orders lost due to incorrect information entered at checkout. We always recommend double checking your shipping details before completing your purchase.

How do I use my gift card or store credit?

Gift cards and store credit can be used and entered at checkout. You will just want to enter the gift card number in the Discount Code box before submitting your order.

How do I collaborate with Ivy City Co?

If you are interested in working with us, you will just want to fill out a submission on our "Collaborate with Us" page at the bottom of our website. Once that's done it will be reviewed by our collaboration team. If we need any additional information or would like to move forward with setting up a collaboration we will reach out to you!

How do I use Afterpay and how does it work?

When checking out, the AfterPay option can be selected on the payment page. There is a box below the credit card information box where you can select the AfterPay option. AfterPay gives you the option to pay for your order in 4 equal, interest free payments, instead of all at once.

What if something is wrong with my order?

Please contact us directly if something is wrong with your order!

You can either contact us directly through the CONTACT US tab or by email at hello@ivycityco.com. Please include your name, order number, pictures of the issue (if relevant), and a brief description of the issue.

Rewards Questions

Please see our Rewards page here for more details.

Where are your dresses made?

We are proud to be partnered with some of the best manufacturers in the world that prioritize both the care of the garments and the people who help create them. Our dresses are dreamt up at our HQ in Utah and brought to life across our facilites in Asia. We are proud to support and create with a fellow female-founded facility in China and a GOTS certified factory in India.

Not all factories are made equal and you can trust we have done our research and hand-selected only the best to create your Ivy City pieces.
How clothing is made and how those are treated how make them matters.

How is your pricing determined?

Our prices are a direct result of how much it costs to make our original dresses and support our team to bring Ivy to life! Quality and care are two major focuses in both how we treat our apparel and our people. We aim to make pieces that will last so you can make memories in them for years to come.