**Please note, due to the COVID-19 pandemic, there may be delays in shipping, returns/exchange processing and customer service response time. We are doing the best we can and appreciate the understanding. xx
WHAT IS THE RETURN/EXCHANGE POLICY?
Please refer to our Return & Exchanges link.
HOW MUCH IS SHIPPING?
Standard US shipping is $8.35. Ships within 5-7 business days.
Priority US shipping is $13.35. Ships within 3-4 business days.
Expedited US shipping is $25.35. Ships within 1-2 business days.
Once your order ships from us you will receive tracking information. If you have e questions or concerns about your package at that point you can contact the delivery service to seek answers.
**Please note, due to the COVID-19 pandemic, international delivery may be delayed beyond our control, as individual countries have issued their own orders in their countries regarding postal delivery.
Canadian standard shipping starts at $20, $35 with additional items. Delivery takes 7-14 business days.
International standard shipping starts at $45. Delivery generally takes 10-14 business days but is dependent upon each countries custom and delivery procedures.
INTERNATIONAL CUSTOMS & DUTIES
Ivy City Co has no control over international custom & duty fees. Please be aware you may be subject to these fees in your jurisdiction and Ivy City Co does not cover these costs.
WHAT IF SOMETHING IS WRONG WITH MY ORDER?
Please contact us directly if something is wrong with your order! You can either contact us directly through the CONTACT US tab or by email at firstname.lastname@example.org.
IF I AM LOCAL CAN I PICK UP MY ORDER OR DROP OFF AN EXCHANGE/RETURN IN PERSON?
Our warehouse is located in Draper, Utah. For local pick ups/drop offs please schedule an appointment by emailing email@example.com! Unfortunately since our team is small and our priority at our warehouse is shipping, we don't offer in person try-on appointments at this time.
ROUTE SHIPPING PROTECTION
At checkout you can select Route Shipping Protection for your order. This shipping insurance protects your order for any lost, damaged, or stolen packages. We recommend add this valuable coverage to your order.
The shipping protection is an affordable guarantee that if your package doesn’t make it to you or is damaged during transit, you will be compensated. Ivy City Co is not responsible for lost, damaged, or stolen packages. With the shipping protection added to your order we are able to make sure you are compensated.
For Lost Packages:
Tracking says delivered but is missing:
- Please check your front and back porch, side door, garage area, bushes and mailbox to make sure it’s not hiding. Ask your neighbors if they might have received it for you
- Please wait at least 5 business days but no longer than 15 days from when your tracking says delivered before taking action
- Stuck in transit packages please file a claim no earlier than 7 days and no later than 30 days from the last update on tracking.
File claims for damaged items with a photo of the package and items (required) and no later than 15 days from when it was marked delivered.
For packages worth $100 and more a police report must be filed, or video evidence must be provided. We ask that you include case number from the department in your email request.