**Please note, due to the COVID-19 pandemic, there may be delays in shipping, returns/exchange processing and customer service response time. We are doing the best we can and appreciate the understanding. xx
WHAT IS THE RETURN/EXCHANGE POLICY?
Please refer to our Return & Exchanges link.
HOW MUCH IS SHIPPING?
Standard US shipping is $7.95. Ships within 5-7 business days.
Priority US shipping is $12.95. Ships within 3-4 business days.
Expedited US shipping is $24.95. Ships within 1-2 business days.
Once your order ships from us you will receive tracking information. If you have e questions or concerns about your package at that point you can contact the delivery service to seek answers.
**Please note, due to the COVID-19 pandemic, international delivery may be delayed beyond our control, as individual countries have issued their own orders in their countries regarding postal delivery.
Canadian standard shipping starts at $20, $35 with additional items. Delivery takes 7-14 business days.
International standard shipping starts at $45. Delivery generally takes 10-14 business days but is dependent upon each countries custom and delivery procedures.
INTERNATIONAL CUSTOMS & DUTIES
Ivy City Co has no control over international custom & duty fees. Please be aware you may be subject to these fees in your jurisdiction and Ivy City Co does not cover these costs.
WHAT IF SOMETHING IS WRONG WITH MY ORDER?
Please contact us directly if something is wrong with your order! You can either contact us directly through the CONTACT US tab or by email at email@example.com.
IF I AM LOCAL CAN I PICK UP MY ORDER OR DROP OFF AN EXCHANGE/RETURN IN PERSON?
Our warehouse is located in Draper, Utah. For local pick ups/drop offs please schedule an appointment by emailing firstname.lastname@example.org! Unfortunately since our team is small and our priority at our warehouse is shipping, we don't offer in person try-on appointments at this time.