FAQ

WHAT IS THE RETURN/EXCHANGE POLICY?

Please refer to our Return Policy link.

HOW MUCH IS SHIPPING?

Standard shipping is free within the US. Delivery takes 7-10 business days.

Priority shipping is $5 within the US. Delivery takes 3-5 business days.

Expedited shipping is $10 within the US. Delivery takes 2-3 business days.

All orders are shipped out via USPS and include a tracking number.

DO YOU ACCEPT ORDERS OUTSIDE OF THE US?

Yes, we ship to Canada starting at $20 for the first item.

WHAT IF SOMETHING IS WRONG WITH MY ORDER?

Please contact us directly if something is wrong with your order! You can contact us either directly through the CONTACT US tab or by email at hello@ivycityco.com.

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